What Is the Best User Feedback Software? 2025 Recommendations & Reviews

Product Fruits is a powerful user onboarding software that can enhance customer activation and engagement. It has features like customizable surveys, sentiment analysis, and real-time reporting. The software allows companies to collect and analyze feedback from multiple channels and touchpoints, including email, social media, and in-app feedback. With this data, organizations can identify areas for improvement, track progress over time, and ultimately increase customer satisfaction. Product Fruits provides powerful analytics and reporting features that allow businesses to visualize their data and take action on key insights.

Product Fruits streamlines the onboarding process through intelligent pop-ups, walkthroughs, and checklists. By providing users with context-specific guidance, businesses can ensure that customers easily navigate through their products and reach their desired outcomes. The software offers various triggers and automation tools to help activate dormant users by identifying users with low engagement rates and creating processes that ensure a personalized experience. Companies can communicate with users through targeted, in-app messages that give context to their interactions. These messages can range from helpful product updates to critical notifications, ensuring that users are informed about features and changes that relate to their usage. Customization options enable sending personalized feedback requests, product recommendations, and even upselling or cross-selling products.

Product Fruits provides a comprehensive feedback suite that gathers user insights through surveys, usage analysis, and user sentiment. This enables businesses to understand their customer's pain points, prioritize improvements, and source testimonials and reviews. User demographics and behavior data can inform companies about new customer segments they should target and help to identify valuable user patterns. Through visual heat maps and data-driven reports, Product Fruits enables businesses to understand and act on their customers' feedback, allowing them to meet their needs and preferences. 

Userback is a user feedback platform that helps software teams collect visual, contextual feedback directly from their websites or products. It’s designed to make it easy for users to submit feedback with screenshots, annotations, and video recordings, improving the accuracy and speed of issue resolution.

The tool offers feedback widgets that allow users to provide annotated visual feedback without leaving the website or app. It also supports session replays to capture user interactions, helping teams see exactly how users experienced issues. Userback includes public roadmap functionality, giving users visibility into upcoming features and encouraging user engagement. Multi-device support ensures feedback can be collected from desktop and mobile platforms.

Additionally, Userback offers automated feedback workflows that help teams organize, prioritize, and act on user feedback efficiently. The platform supports detailed user identification, allowing teams to connect feedback to specific users and improve follow-up actions. Visual dashboards help teams track incoming feedback, manage tasks, and monitor project status in one place.

Integrations include Jira, Asana, Wrike, Webhook, Slack, Microsoft Teams, Notion, Trello, GitHub, monday.com, GitLab, Intercom, Zendesk, ClickUp, WordPress, Linear, Basecamp, Azure DevOps, and Zapier.

SurveySparrow is a voice-of-customer platform that facilitates online surveys and feedback collection to enhance customer experience. It is designed for businesses aiming to improve customer engagement and gain deeper insights.

The tool offers conversational surveys that mimic chat-like interactions, making it easier for users to provide feedback. It supports offline survey capabilities for collecting data without an internet connection. For measuring customer loyalty, net promoter score (NPS) surveys are available, and 360 assessments help in conducting employee evaluations. With multi-language support, SurveySparrow enables global feedback collection.

Additionally, with the AI insights tool, CogniVue, you can quickly understand all the feedback you gather. It analyzes the data and provides actionable insights, helping your team make informed decisions without getting lost in the details. Users can automate actions using visual workflows based on survey responses and utilize an executive dashboard for customizable data visualization.

Integrations include Gmail, Google Sheets, Slack, Microsoft Teams, Salesforce, HubSpot, Zendesk, Jira Software Cloud, NetSuite, Pipedrive, QuickBooks Online, and Mailchimp.

Canny is a user feedback software that allows you to collect, analyze, and organize feedback from customers and teammates. You can use Canny to create customer profiles with customized fields to gather the information you need to serve your audience better.

Canny lets you automatically group similar user feedback and requests to make it easy for your customer support team to attend to them. Although customer feedback is important, you can only fully appreciate it if you know who is providing it, and Canny can help you in this regard.

Canny enables you to connect customer data to feedback giving you a better understanding of the type of customer demographics providing you customer reviews. You can use custom fields to segment customers, making it easier to filter feedback and attend to concerns from VIP customers.

Canny integrates with other CRM and productivity tools like HubSpot, Zendesk, Asana, Jira, ClickUp, and Intercom.

Canny pricing starts at $79/month with a free plan available.

Survicate is a user feedback software that provides businesses with the ability to collect and analyze customer feedback through multiple channels, including email, website, in-product, and mobile in-app surveys. Survicate aims to assist businesses in understanding customer needs, enhancing user experience, and guiding product development.

With over 400 survey templates, Survicate allows for customization to suit specific business needs. The tool also offers various survey types, including NPS, CSAT, and CES, to measure different aspects of user experience.

Additionally, Survicate integrates with other business tools to streamline the feedback process and offers resources such as guides and webinars to help users maximize the tool's potential and effectively gather and utilize user feedback.

Survicate integrates with a wide range of third-party applications, including HubSpot, Intercom, Slack, Drip, FullStory, Google Analytics and Google Sheets, Microsoft Teams, Zendesk, and Salesforce.

Pricing for Survicate starts at $59/month, including a 10-day free trial.

Sogolytics is a robust online survey and feedback management platform designed to help organizations collect and analyze data from their audiences. Whether you're seeking feedback from customers, employees, or other stakeholders, Sogolytics offers a comprehensive suite of tools to create, distribute, and analyze surveys.

Sogolytics stands out for its advanced omnichannel survey creation and distribution capabilities. The platform allows users to design highly customizable surveys with various question types, advanced branching, and skip logic to ensure a tailored respondent experience. Its dynamic and interactive survey options, combined with automated reminders and personalized invitations, enhance response rates by engaging participants across their preferred channels.

The platform’s powerful analytics tools further reinforce its value in collecting product user feedback. Sogolytics provides real-time reporting, response trend analysis, and conditional formatting to help users decode data effectively. 

Key integrations include Salesforce, Zapier, Microsoft Teams, Slack, Google Sheets, HubSpot, and Tableau.

Jotform Enterprise is a user-friendly web form building workspace that enables businesses to quickly create surveys, forms, polls, quizzes, questionnaires, and other web forms from scratch or using templates. The platform allows users to customize their forms and surveys with branding elements such as logos and colors. Users can add images, videos, and other media directly into the forms or surveys to engage customers even further.

Jotform Enterprise has an intuitive user interface that makes it easy to create forms and surveys with minimal effort. It offers advanced features such as logic jump, which allows users to skip questions based on previous answers given by customers. You can embed forms or surveys directly into the website so customers can provide feedback without leaving the site. Additionally, the auto-save feature saves all data entered by customers in real-time so if they are disconnected from the internet, their data is still preserved.

With Jotform Enterprise, businesses will have access to offline forms, surveys for product feedback and reviews, collaboration tools, approvals for automated workflows, and conditional logic for a personalized user experience. They specialize in B2B businesses but can be adapted to a wide range of customer markets and industries.

Standout features beyond forms include an app builder, workflow tables, an ecommerce store builder, proofing & approvals, and e-signature collection. 

Key features include form building tools, mobile responsiveness, payment integration, conditional logic, data collection and management, form branding, multi-language support, SSL encryption, and integration with third-party apps. 

Integrations include Google Drive, Google Sheets, Slack, Dropbox, PayPal, Stripe, Salesforce, Mailchimp, and Airtable. It also can integrate with Zapier to automate workflows and connect JotForm with over 1,000 other apps and services but this requires a Zapier account and may incur additional costs. 

Pricing details are available upon request.

Mouseflow is a comprehensive behavior analytics tool designed to help businesses understand user experience on their websites. With its wide range of features, Mouseflow enables users to track visitor behavior through heatmaps, session recordings, and form analytics. It also provides powerful tools for funnel analysis and user feedback collection.

The platform can collect and analyze user feedback through custom-triggered surveys. This feature allows businesses to create tailored surveys that appear based on specific user actions or behaviors, ensuring feedback is gathered at the most relevant moments. Additionally, Mouseflow's integration with other feedback tools and its ability to combine feedback data with behavioral analytics tools like heatmaps provide a holistic view of user experience. 

Integrations include HubSpot, AB Tasty, Convert Experiences, BigCommerce, WooCommerce, Google Analytics, Google Tag Manager, Zendesk, Omniconvert, Adobe Target, Shopify, Intercom, WordPress, and others.

Mouseflow offers a free plan and a 14-day free trial.

UserGuiding is a tool that lets you build code-free user onboarding and product walkthrough experiences. It also facilitates user feedback collection through micro-surveys, that provide you with real-time data and insights. This means you'll get key information about your product's features and functionality right away, allowing you to implement solutions promptly.

On the customer's side, the surveys are user-friendly and quick to fill out, which boosts response rates. Meanwhile, a large template gallery and simple code-free setup makes creating surveys speedy for your team, too. Once you've collected enough user feedback, you can download the data to your computer so you can manipulate it in other software.

UserGuiding integrates with other tools including Mixpanel, Segment, Intercom, Slack, Google Analytics, Google Tag Manager, Woopra, and HubSpot.

Paid plans start from $89 per month with annual billing, and a 14-day free trial is available.

Automation can help you save time, and Podium has an automation feature, so you engage customers and manage feedback effortlessly. To ensure you get the information you need, you can create automated responses and follow-up questions according to customer responses.

Podium also lets you receive real-time notifications whenever you receive a customer response ensuring customers receive timely assistance.

Podium integrates with other CRM and product management tools like Lightspeed, ServiceTitan, ACS, Airtable, etc.

Podium pricing starts at $189/license/month, and they offer a free trial upon request.