What Is the Best Product Feedback Software? 2025 Reviews

Pendo helps businesses collect customer requests from their applications without interrupting their experience. Small and medium businesses, as well as large enterprises, can utilize this cloud-based platform. Internal teams can also implement requests on the customer’s behalf and submit their own feedback. The platform is a comprehensive solution for analytics, customer onboarding, and in-app feedback.

Pendo is an analytics tool you can use to track your customers’ activities and understand how they’re using your product. The information the platform provides can help product managers make crucial product decisions, track how customers are adopting features, and monitor behavior. You can use Pendo to request feature suggestions from your customers and allow them to browse feature ideas, vote, and add their ideas using a feedback form. Your team can analyze these results to determine which features are popular or valued by customers.

Features include sentiment analysis, in-app walkthroughs, targetted messanging, feedback surveys, customer roadmaps, and reporting.

Pendo integrates with various third-party applications, such as Calendly, Hubspot, Salesforce Sales Cloud, Slack, Zapier, and Zendesk.

Pendo offers custom pricing upon request. But they do offer a free plan for one web application, as well as one iOS and one Android mobile app, and up to 500 active users per month.

UserVoice is a popular choice for large enterprise businesses that require a simple voting platform to understand what their customers want to see in their applications. It’s a feedback application that helps users create centralized spaces to allow their customers to provide product suggestions, feature update requests, and new ideas. You can also use UserVoice’s survey prompts to target specific user groups to understand their experience with your product.

UserVoice’s solutions are capable of helping product managers collect and organize feedback from various sources. Your users can submit their feedback and requests through website widgets, dedicated portals, and forums your team can embed in your native apps. The platform then translates this information into measurable and actionable insights your teams can use to improve your product. You can also prioritize feature requests using qualitative data and user votes in combination with quantitative analytics that incorporates NPS, segmentation, customer spending, and other user data.

Key features include analytics, customer management, and e-mail integration.

UserVoice integrates with the systems your currently using, such as Fullstory, Salesforce, Gainsight, Slack, and Jira.

UserVoice costs from $199/month when paying month-to-month or $169/month when billed annually. The platform also offers a 21-day free trial.

Sprig is a product experience platform designed to help businesses capture, analyze, and act on user feedback. By integrating advanced AI and machine learning technologies, Sprig provides a comprehensive suite of tools to gather real-time insights directly from users. 

Sprig enables teams to continuously gather and analyze product feedback through in-app surveys, feedback widgets, session replays, heatmaps, and AI analysis. This real-time feedback loop helps identify user pain points, preferences, and behavior patterns, providing actionable insights that drive data-backed product improvements.

Additionally, Sprig's AI-powered analysis tool automatically summarizes and categorizes user feedback and behavior data, making it easy for product teams to understand and prioritize issues without needing to spend hours manually sifting through every user response themselves. 

Integrations include popular tools like Segment, Mixpanel, Amplitude, Optimizely, LaunchDarkly, Slack, User Interviews, Google Tag Manager, Census, RudderStack, and Zapier.

Sprig pricing starts at $175/month, billed annually. It also offers a free plan and a 14-day free trial.

Usersnap helps small to large businesses collect new ideas and hear what the customers want to develop customer-centric products. Your customers can use screen and video recordings as well as screenshots to submit feedback and suggestions to your teams. Product managers can see all feedback in one location to easily analyze it for feature prioritization.

Usersnap’s bug-tracking features help your customer experience, tech support, and product teams resolve customers’ pain points. It does this by allowing your customers to alert your teams when they find bugs and product issues. The platform helps businesses make it easier to get the insights they require to improve their product.

Key features include brand design consistency, bug history, collaboration, data retention, device responsiveness, feedback aggregation, feedback collection, photo submission, real-time action, real-time analysis, security, sorting, survey deployment, surveys, system monitoring, text/notes, trigger alerts, video interview, and video snippets.

Usersnap integrates with over 5,000 third-party applications to enhance your product feedback processes, such as Zendesk, Slack, Intercom, Zapier, Asana, and Jira.

Usersnap costs from $99/month when paying month-to-month or $69/month when billed annually.

ProdPad is a product management tool designed to assist teams in organizing and prioritizing product ideas, managing customer feedback, and facilitating the product management process.

The platform can collect feedback from various sources and compile these ideas in a centralized place. It employs advanced AI to analyze customer feedback, helping companies to understand customer needs and prioritize product development tasks accordingly. 

I like that ProdPad has an intuitive product backlog, so users can see which ideas to action. You can then take these ideas and build lean product roadmaps. This feature allows teams to plan their development phases based on outcomes rather than specific features and timelines, ensuring alignment between the product and overall business objectives.

ProdPad integrates with Confluence, Slack, JIRA, Team Foundation Server, Doorbell.io, Trello, Pivotal Tracker, Dropbox, GitHub, Rally, Uservoice, Azure DevOps, Salesforce, and Intercom. It also offers more integrations through Zapier and an API.

Mopinion helps digital enterprises of all sizes get an overview of vital feedback metrics, such as NPS, customer effort score, and customer satisfaction. It enables product managers and teams to analyze their customers’ behavior and create effective strategies to improve experiences. Your teams can use proactive alerts and role-based views to collaborate with each other and connect this information with a project management tool to act on customer feedback.

Mopinion allows users to build, design, and configure feedback forms through its easy-to-use interface. You can also target these forms to specific customer groups to get insights into why they might not be converting. Product teams can visualize the incoming feedback data in customizable dashboards and charts for analysis.

Key features include 2-factor authentication, A/B testing, analytics, API, calendar management, contact management, customer management, dashboard, data export, data import, data visualization, e-mail integration, external integrations, Google apps integration, link tracking, marketing automation, multi-user, notifications, scheduling, third-party plugins/add-ons, order management, template designer, and net promoter score.

Mopinion integrates with various applications to help expand your possibilities, such as Slack, Google Analytics, Jira, Salesforce, and Hubspot.

Mopinion costs from $329/month when paid monthly or $259/month when billed annually. The vendor also offers a 14-day free trial.

Featurebase is a product feedback software that collects and analyzes customer feedback for businesses. Customers can submit their input easily through various channels, including email, social media, and support tickets. They can also upvote, downvote, and comment on each other's input and quickly identify the most pressing issues and prioritize them for product development.

Businesses to create a custom feedback board that they can configure to display feedback based on a specific product or category. They can also tag feedback to denote urgency or its relation to a particular feature. The software uses AI algorithms to categorize feedback and identify trends, keeping customer comments organized and easier to track.

The software's analytics and reporting suite helps companies determine how often a feedback item appears, which products have the most feedback, and which features are the most popular. Teams can collaborate on feedback analysis and decision-making, and users can assign tasks and track progress from a central dashboard.

Integrations include platforms like Jira, Trello, and Slack. Paid plans start from $19/month, and a 10-day free trial is available.

Userpilot is a customer success platform that doubles as a product feedback tool. Small to large businesses can use the platform to define product goals, track usage, and accelerate growth. Product managers can get the insights they need to optimize their customer’s experience after analyzing feedback they receive primarily from NPS surveys.

Userpilot is an ideal choice for customer onboarding through advanced segmentation. With this feature, you can personalize your customer’s adoption of your product. You can implement this personalization throughout your customers’ entire journeys. This can help product managers improve their product adoption with new customers.

Key features include customer management, dashboard, data export, data visualization, employee onboarding, feedback management, gamification, multi-user, notifications, onboarding, password and access management, and net promoter score tracking.

Userpilot integrates with Google Analytics, Amplitude, Segment, Heap, and Intercom.

Userpilot costs from $299/month when paid monthly or $249/month when billed annually. The platform also provides a 14-day free trial.

Forsta allows small-to-medium businesses and large corporations to deliver incredible value and get the insights to form a business strategy foundation. The platform makes survey programming convenient and time-saving for product managers by using error-free, pre-saved templates. Businesses can also use previously used templates to clone surveys from previous projects and modify them to their needs.

Forsta collects customer data and shows your teams how it’s all connected. The platform’s advanced analytics let users get an in-depth overview of their data. This includes individual customer data or business-wide trends. The interactive dashboard within the platform provides you with your customers’ point-of-view of every contact with your product.

Key features include customer satisfaction (csat) score, employee pulse surveys, employee segmentation, goal and challenge creation, interoperability, multilanguage support, multiple branding support, peer recognition, performance benchmarking, reporting and dashboards, science-based templates, social feedback portal, survey customization, and vertical-specific solutions.

Forsta integrates with other third-party applications, such as Salesforce, Microsoft Dynamics, Zendesk, Content Square, and Tableau.

Forsta offers custom pricing upon request.

Savio is an ideal choice for customer-centric companies that require ways to organize and prioritize feature requests. Product teams can use features such as feedback-sharing and voting boards to help you prioritize the best features. You can also use the platform to follow up with customers after building something they want to see.

Savio can aggregate all customer feedback and feature requests into a centralized place. The platform then makes it easy to segment customer requests by key customer attributes, such as customer journey stage. Your product teams can then use this information to develop valuable insights.

Key features include feature requests, feature voting, third-party integrations, API access, and product roadmapping.

Savio integrates with many third-party integrations, such as Intercom, Shopify, Hubspot, Salesforce, Zendesk, and Slack.

Savio costs from $49/month for up to three users and comes with a 14-day free trial.

airfocus is a product feature roadmapping and prioritization tool for freelancers, small-to-medium-sized businesses, and organizations. It allows teams to manage multiple products, create and prioritize roadmaps, and visualize the importance and initiative of each feature to make the best decisions. The platform also has ready-to-use templates that you can customize and use proven prioritization and roadmapping methods.

airfocus helps different departmental teams collaborate on product features and produce plans collectively. Product teams can also collaborate to prioritize their work and connect feedback to solve the most crucial issues. The platform’s flexibility fits your business’s needs without disrupting how your teams work together.

Key features include api, dashboard, data export, data import, data visualization, external integrations, forecasting, gantt charts, multi-user, notifications, project management, scheduling, task scheduling/tracking, third-party plugins/add-ons, prioritization, and roadmapping.

airfocus integrates with the tools you love to keep everyone in sync, such as Jira, Trello, Zapier, Intercom, and Slack.

airfocus costs from $23/user/month when paid monthly or $19/user/month when billed annually. The platform also offers users a 14-day free trial.

SurveySparrow is an advanced and customizable product feedback software offering a broad range of question types and an intuitive user interface, making it easier to create and deploy surveys. It helps businesses and organizations easily collect customer feedback, measure satisfaction levels, and gauge user experiences and preferences. Users can customize surveys with various branding options, images, and videos to create engaging, user-friendly surveys with high response rates. It also offers a unique conversational interface that resembles an actual conversation, making the survey-taking experience more engaging and interactive for respondents. Furthermore, these surveys are optimized for mobile devices, making it more convenient for customers to provide feedback on the go.

The platform gives feedback options such as NPS, CSAT, or CES, which help understand customer feedback depending on their expectations. It allows users to distribute surveys via email, SMS, web links, and social media. The flexibility to distribute surveys through multiple channels makes it easier to reach a broader audience and collect more feedback. The platform provides real-time analytics and reporting, making tracking survey responses and analyzing results easier. Companies can view answers in real time, create reports in various formats, and compare survey results over time. The software also offers survey benchmarks that allow users to collate results with industry standards.

SurveySparrow offers various automation features, making it simpler to automate surveys and save time. Users can set up email reminders, automate follow-up surveys, and trigger surveys based on customer behavior. The software follows industry-standard protocols such as SSL encryption, data backups, and data recovery to ensure the safety and privacy of user data. 

It integrates with Zapier, which can connect with many other software applications, including Salesforce, Trello, and HubSpot. This provides the ability to automate workflows, save time, and increase efficiency.

Pricing starts at $19 per month, and a free 14-day trial is available.

Zeda.io is an AI-powered platform that assists businesses in product discovery and strategy by providing data-driven insights and trend analysis. The platform's unique selling point lies in its capability to centralize customer feedback in one place, coupled with the ability to offer AI-driven product intelligence and create impact-first roadmaps, helping teams drive revenue outcomes.

Zeda.io's focus as a customer-led product feedback software is demonstrated by its ability to centralize feedback from various channels and its robust AI capabilities that provide actionable insights. What makes Zeda.io different is its focus on impact-first roadmaps and customer-led insights, which are crucial for data-driven decision-making.

Zeda.io is a project management platform that leverages AI to offer features such as AI-Powered Product Discovery, which helps teams identify market trends and customer problems for informed product development. The software includes Market Trend Analysis and Competitor Analysis tools, enabling businesses to make strategic decisions based on market shifts and benchmarking against competitors.

Integrations include Jira, Salesforce, HubSpot, Zendesk, Trello, Asana, Slack, GitHub, Microsoft Teams, Intercom, Gong, Mixpanel, Amplitude, Looker Studio, Figma, Notion, and Confluence.

PathPro is a community-driven project management tool that facilitates the collection of feedback, suggestions, and ideas from customers, which can then be prioritized and organized into interactive roadmaps. This tool assists product managers in managing and visualizing the development process more effectively by directly integrating customer input into the product lifecycle. 

The feature voting system allows users to submit ideas and vote on them, ensuring that the most demanded features get prioritized. This community-driven approach not only boosts customer engagement but also provides valuable insights for product development.

The software also supports tagging suggestions for easy reference, grouping similar ideas to prevent duplicates, and integrating feedback directly into the production pipeline. This systematic approach ensures no valuable input is lost and all customer suggestions are considered. The ability to highlight and adopt submissions for feature voting or direct implementation can enhance the responsiveness and adaptability of a product team. 

Furthermore, PathPro offers public roadmaps for customers to keep track of upcoming product releases and interactive release notes to let them know about new updates. Integrations are not listed on their website.

Productboard helps businesses prioritize customer feedback and feature requests by collecting this information and displaying it on a single board. Start-ups, small-to-medium businesses, enterprises, and agencies can use the platform to extract feature requests, prioritize what to build, and engage with customers. You can use it to manage product development, marketing, and launch activities from one place.

Productboard combines user feedback voting with feature prioritization and roadmaps. The roadmap it develops uses customer feedback data to help product managers get teams on board with the roadmap they will be used to implement new features. Your roadmap can provide in-depth strategic criteria to help you make prioritization decisions and visualize how features can support your product and objectives.

Key features include customer management, data export, data import, external integrations, Gantt charts, API, multi-user, notifications, project management, task scheduling/tracking, prioritization, and roadmapping.

Productboard integrates with other applications to consolidate your data, such as Salesforce, Slack, Microsoft Teams, Zapier, Intercom, and Zendesk.

Productboard costs from $25/user/month when paying month-to-month or $20/user/month when billed yearly. The platform also offers a 15-day free trial.