20 Best User Onboarding Software To Improve User Retention In 2025
10 Best User Onboarding Software Shortlist
Here's my pick of the 10 best software from the 20 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
The best user onboarding software helps you create interactive product tours, checklists, and in-app messages that guide users to value—without relying on engineering support. Without it, onboarding often feels clunky or disconnected, leading to drop-off, support tickets, or poor activation rates.
I’ve tested 20+ onboarding tools and know how hard it is to balance customization with ease of use. In this guide, you’ll find platforms that help product teams launch tailored onboarding flows fast, measure engagement, and continuously improve the user journey.
Why Trust Our User Onboarding Software Reviews
We’ve been testing and reviewing user onboarding software since 2021. As product managers ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different product management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our user onboarding software review methodology.
The Best User Onboarding Software Comparison Chart
Here is a table with all the tools we just covered in the overviews.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for AI-powered product tours | 14-day free trial | From $89/month | Website | |
| 2 | Best all-in-one online product training platform | 14-day free trial | Pricing upon request | Website | |
| 3 | Best for engaging, dynamic self-serve training modules | Free trial + free demo | Pricing upon request | Website | |
| 4 | Best customer support onboarding scripts and playbooks | 14-day free trial | From $99/month (billed annually) | Website | |
| 5 | Best for turning free trial users into paying subscribers | Free demo available | Pricing upon request | Website | |
| 6 | Best user segmentation for personalized onboarding | 14-day free trial | From $249/user/month | Website | |
| 7 | Best for creating how-to onboarding videos | Free plan available | From $16/user/month | Website | |
| 8 | Best for tracking onboarding KPIs | 14-day free trial | From $249/month (billed annually) | Website | |
| 9 | Best for user onboarding task lists | Offer a free trial and a free demo | Pricing Upon Request | Website | |
| 10 | Best for interactive website walkthroughs | Free demo | From $2-3000/annually | Website |
Best User Onboarding Software Reviews
Here’s a brief description of each user onboarding platform to showcase each tool’s best use case and standout features.
Product Fruits is a user onboarding software that helps customers learn a product via step-by-step guidance, in-app messages, tooltips, and walkthroughs. It offers AI-powered product tours and behavior-tracking options, which can be used to monitor how customers interact with a product. Product Fruits' interactive guides are customizable, so businesses can tailor them to their specific products, brand, and audience. Product Fruits also enables the insertion of multimedia content such as videos, images, and GIFs.
Product Fruits captures and analyzes critical data such as engagement levels, time spent on each process, and user journey flow. Product Fruits allows businesses to create user groups with individual product preferences, personas, and other data-driven criteria. This feature enables businesses to create highly relevant user onboarding experiences that address the specific needs of each audience segment.
One of the coolest things about Product Fruits is that it incorporates a feedback widget in the tutorial process. This means that users can report bugs or errors, or even just make suggestions for future improvements. This sets Product Fruits apart, as it ensures that product adoption communications are a two-way street between the developer and end user.
Integrations include Segment, Mixpanel, Heap, Customer.io, HubSpot, Sessionstack, Smartlook, and Google Analytics. If you use another platform, you can use their JS API to forward events.
Product Fruits starts from $79/month and comes with a 14-day free trial.
SkyPrep is an intuitive and easy-to-use online training platform for product partners and customers. It is designed to help admins, trainers, and trainees create, share, and use their learning programs with efficiency by delivering an intuitive and customizable learning environment to make product onboarding easier. It boasts a powerful learning management system (LMS) that allows admins to create high-quality courses.
SkyPrep supports all major file types, giving product managers the ability to upload almost any file, document, or media to the platform for course creation. SkyPrep is also designed to streamline workflows and processes, helping teams and instructors save time with the design and distribution of onboarding content. Admins can configure the software to automatically send notifications and emails, as well as produce certificates for customers once they complete a course. It also allows admins to create reports from scratch or use one of the pre-built report templates available.
SkyPrep boasts a uniform training approach with standardized courses and training for product customers. This will help ensure that every customer is receiving the same level of training through their course content. And with it's mobile-ready design, the platform can be accessed on any device with internet connectivity, meaning users can get trained and go through the onboarding process from anywhere and at their own pace.
SkyPrep pricing is available upon request and they offer a 14-day free trial.
Absorb LMS is a learning management system that can be used to support user onboarding and improve customer adoption. It has a content builder that allows you to create, track, and manage trainings and courses for your customers. Multimedia elements like videos, quizzes, and interactive scenarios can be added for a more dynamic and engaging experience.
The product is built around creating interactive content and delivering an engaging end user experience. You can reward users with badges and certificates, helping to turn new customers into power users quickly. For onboarding more customers without overloading your customer success representatives, it can be a great tool for a self-serve option.
The software integrates with other tools like Google Suite, Microsoft Azure, Namely, Okta, Salesforce, WebEx, Workday, Zoom, and more. Pricing is available upon request, and a free trial and demo are both offered.
Stonly assists in accelerating activation and driving engagement. Using the no-code onboarding and adoption tools, you can guide users from setup to proficiency quickly and easily. The software allows you to launch interactive product tours that adjust according to each person's onboarding journey so that more people can be activated successfully. Adaptive checklists guide users and track their progress as they get to grips with the application.
Using Stonly, you can drive discovery by placing hotspots, tooltips, and interactive product guides in your user interface. Even non-techie users can quickly build and optimize onboarding and product adoption experiences.
Stonly integrates with Zendesk, Front, Intercom, Freshdesk, Segment, WordPress, Shopify, Bubble.io, and additional integrations using Zapier (which might require a paid plan through them).
Stonly costs from $99/month (billed annually) and offers a 14-day free trial.
Apty is customer onboarding and user adoption software for SaaS companies that houses intuitive walkthroughs designed to highlight your service’s best features for new clients. Apty has specifically positioned itself as a system that can propel free trial users into paying customers. They do this by helping you highlight tooltips and key features that your customers can’t live without.
With Apty, you can employ a straightforward interface and code-free editor to craft the perfect training/onboarding solution. You can design and implement on-screen guidance content dedicated to highlighting your must-have features. You can then track who is accessing your onboarding content as well as when, where, and how long. That way, you can continue to improve anywhere you see a bounce rate.
Apty is, by far, the best user onboarding software for SaaS companies looking to make the most out of freemium or free trial sign-ups.
Apty offers customized pricing upon request and a free trial for up to 45 days, where you can test out their workflows with full admin access.
Userpilot is cloud-based software that helps businesses improve product adoption and customer onboarding. Admins can segment users, based on certain attributes or in-app events. They can also create multilingual walkthroughs or add tips and hits to improve the client's overall experience.
The software gets new users up and running faster by offering a personalized user onboarding experience. Enterprises can add custom triggers or conditions and preview them across staging and production environments. To optimize performance, they can also perform A/B testing, set up milestones, and track engagement rates.
This tool integrates with platforms such as Google Analytics, Amplitude, Intercom, and Segment.
Userpilot costs from $249/user/month. A 14-day free trial is also available.
Guidde is a generative AI app that simplifies the creation of how-to onboarding videos. Its AI is trained to assist in creating clear, instructional content for onboarding customers or new hires. The platform allows users to quickly generate, organize, and distribute video tutorials and guides without needing extensive technical knowledge.
Guidde is particularly useful when you need to create professional onboarding content faster and share it in multiple formats such as a link, MP4, PDF, or HTML, with analytics reports to see the impact. It is also integrated with top tools like Zoom, Slack, Notion, GitLab, Google Drive, Confluence, and more, for easy distribution of video guides.
You’ll find it easy to capture workflows, because the AI automatically breaks the content into step-by-step instructions, adding highlights and callouts in a way that’s engaging and easy to follow. Your team can also use Guidde via the web browser plugin or the desktop app and create spaces for cross-team collaboration.
The platform’s tagging and organization system also helps your team ensure that all videos are easy to find and categorize, reducing the time spent searching for the right content. You can even create customizable spaces for specific customers to tailor their onboarding experience.
Appcues delivers native-looking onboarding experiences designed to engage users, increase activations, and improve retention. Using the no-code builder, you can drag and drop images, change text, or adjust buttons.
Segmenting and targeting users by persona, plan tier, lifecycle stage, or account owner is easy. You can track the impact of each onboarding flow, to better guide and support users.
Appcues measures how flows impact key business metrics, so you can identify areas where improvements are needed. You can make adjustments and iterations to maximize the number of free-to-paid conversions.
Appcues integrates with Salesforce, Marketo, HubSpot, Zendesk, Slack, Intercom, Mailchimp, Heap, Mixpanel, Amplitude, Google Analytics, Segment, and others. Plus, a paid plan through Zapier can unlock even more integration options.
Appcues costs from $249/month (billed annually) and offers a free trial for up to 50 onboarding “flows” and 10 tracked events.
GuideCX is client onboarding software that turns the learning process into a series of tasks lists with status indicators for progress checking. Using the fundamentals of digital project management, GuideCX lets you build a customer onboarding workflow populated with learning materials that you set up yourself. You can white-label the system, so it’s all in line with your personal branding.
Key features include time tracking, resource management, a reporting/analytics engine, collaboration tools, and a client portal (no login required!). You also get a mobile app, flexible user permissions settings, private internal communications channels, automated dependency logic, end date forecasts, a timeline view, and storage/attachment capabilities.
GuideCX integrates natively with Salesforce, Hubspot, Gainsite, Slack, and Jira. You can unlock more integrations through Zapier, but this may require a paid plan.
GuideCX offers customized pricing upon request. They offer a free trial and a free demo.
WalkMe is a cloud-based interactive guidance platform that helps you manage customer experiences on your company website. Using automated tip balloons, the software drives customers to specific walkthroughs. You can play these automatically or allow the user to initiate them.
You can use segmentation to change the display based on a user's role, location, and language. You can also embed content into walkthroughs such as videos, articles, and more. Thanks to the analytics feature, you can track user interactions with the platform and modify the way they are guided through the site.
WalkMe integrates with Salesforce, AWS, Segment, Gainsight, Google Analytics, Heap, Slack, Google Workspace, LiveAgent, Intercom, Livechat, Zendesk, and other apps.
WalkMe costs from $2-3000/annually. It comes with a free demo.
Other User Onboarding Software
Here are a few more that didn’t make the top list but are worth your consideration.
- Intercom
User onboarding paired with customer support services
- Pendo
User onboarding software for feature discovery
- Plotline
Product tours and tutorials for mobile apps
- Compass
For interactive walkthroughs
- Chameleon
Embedded guidance and design flexibility
- Intro.js
Lightweight, open source user onboarding library
- Hopscotch
User onboarding for SaaS companies
- Userflow
For building a contextual and personalized resource center
- UserGuiding
For creating engaging user onboarding checklists
- Mitratech Trakstar
For product onboarding paired with industry upskilling
Related Product Management Software
If you still haven't found what you're looking for here, check out these tools closely related to user onboarding software, that we've tested and evaluated.
- Best Product Planning Software
- Best UX Design Tools
- Best Product Development Software
- Best Product Analytics Tools
- Best Product Development Software
- Best Product Marketing Tools
Selection Criteria for User Onboarding Software
Selecting customer onboarding solutions involves a careful evaluation of how well they align with the specific needs, pain points, and goals of guiding and educating new users. Throughout my experience of researching and trialing various user onboarding platforms, I've developed a set of criteria that are crucial for evaluating these solutions. Here is the framework I developed to assess each tool, with each criterion weighted to reflect its overall importance in the selection process.
Core User Onboarding Software Functionality (25% of total weighting score): To be considered for inclusion on my list of the best user onboarding software, the solution had to support the ability to fulfill common use cases. These include:
- Guided tours for first-time users
- Interactive tutorials for complex tasks
- Customizable onboarding checklists
- In-app messages for ongoing guidance
- Analytics for tracking user engagement and progress
Additional Standout Features (25% of total weighting score): Beyond basic functionality, standout features can significantly enhance the onboarding experience, making it more engaging and effective. This criterion assesses the software's ability to offer innovative solutions and capabilities that set it apart from competitors, thus providing a unique value proposition. These can include:
- Advanced personalization capabilities to tailor the onboarding experience to individual user needs
- Integration with other tools for a seamless workflow
- AI-driven insights to optimize the onboarding process
- Gamification elements to increase user engagement
Usability (10% of total weighting score): Usability testing is key to ensuring that both users and administrators can navigate and utilize the software efficiently without unnecessary complexity. This criterion focuses on the balance between offering powerful features and maintaining an intuitive, user-friendly interface that enhances the overall experience. When evaluating usability, I look for:
- A clean, intuitive interface that simplifies navigation
- Balance between powerful capabilities and ease of use
- Quick access to frequently used features and information
Onboarding (10% of total weighting score): A software's own onboarding process for new users is a reflection of its efficacy and user-centric design. I evaluate this aspect to determine how well the software supports new users post-purchase, ensuring they can quickly migrate, learn, and derive value from the tool. Evaluating a software's onboarding process involves:
- The availability of training videos and templates
- Interactive product tours and chatbots for immediate assistance
- Webinars and other resources to help users migrate and realize value quickly
Customer Support (10% of total weighting score): Effective customer support is essential for addressing issues and questions that arise during the use of the software. This criterion assesses the quality, availability, and range of support options provided, ensuring users have access to timely and helpful assistance. In assessing customer support, I consider:
- The responsiveness and availability of the support team
- The range of support channels offered (e.g., live chat, email, phone)
- The depth of the knowledge base and FAQs for self-service support
Value For Money (10% of total weighting score): Ensuring that the software provides good value for money is critical for businesses, especially those with limited budgets. This criterion evaluates the cost relative to the features, benefits, and overall impact of the software on user onboarding and long-term engagement.
- The pricing structure relative to the features and benefits provided
- Flexibility of plans to suit different sizes and types of businesses
- Free trials or demos to test the software before committing
Customer Reviews (10% of total weighting score): Customer reviews offer invaluable insights into the real-world performance and impact of the software. By evaluating these reviews, we can gauge user satisfaction, software reliability, and the effectiveness of the onboarding process from a diverse range of perspectives. Customer reviews are scrutinized for:
- Consistency in positive feedback across different user segments
- Specific mentions of how the software addressed particular pain points
- Insights into long-term value and user satisfaction
Through this detailed evaluation framework, potential buyers can make informed decisions, ensuring that their chosen user onboarding platform not only addresses the essential requirements but also offers a distinctive, valuable, and user-friendly experience. This methodical approach to selection guarantees that the software both meets immediate needs and supports future growth and user engagement.
How to Choose User Onboarding Software
With so many different user onboarding software solutions available, it can be challenging to make decisions on what user onboarding software is going to be the best fit for your needs.
As you're shortlisting, trialing, and selecting user onboarding software consider the following:
- What problem are you trying to solve - Start by identifying the user onboarding feature gap you're trying to fill to clarify the features and functionality the user onboarding software needs to provide.
- Who will need to use it - To evaluate cost and requirements, consider who'll be using the software and how many licenses you'll need. You'll need to evaluate if it'll just be the product management professionals, or the whole organization that will require access. When that's clear, it's worth considering if you're prioritizing ease of use for all, or speed for your user onboarding software power users.
- What other tools it needs to work with - Clarify what tools you're replacing, what tools are staying, and the tools you'll need to integrate with, such as accounting, CRM or HR software. You'll need to decide if the tools will need to integrate together, or alternatively, if you can replace multiple tools with one consolidated user onboarding tool.
- What outcomes are important - Consider the result that the software needs to deliver to be considered a success. Consider what capability you want to gain, or what you want to improve, and how you will be measuring success.
For example, an outcome could be the ability to get greater visibility into performance. You could compare user onboarding features until you’re blue in the face, but if you aren’t thinking about the outcomes you want to drive, you could be wasting a lot of valuable time. - How it would work within your organization - Consider the software selection alongside your workflows and delivery methodology. Evaluate what's working well, and the areas that are causing issues that need to be addressed.
Remember, every business is different — don’t assume that because a tool is popular that it'll work in your organization.
Trends in User Onboarding Software in 2025
The evolution of user onboarding tools in 2025 reflects significant advancements in technology and a deepening understanding of user needs, with a specific aim towards streamlining the learning curve and boosting user engagement from the first interaction. Here are some key trends I have identified that shed light on the future direction of user onboarding technology.
Trends in User Onboarding Software and Technology
- Increased Use of AI and Machine Learning: There's a noticeable shift towards integrating AI to personalize the onboarding experience. This technology helps in predicting user needs and providing customized guidance, making the onboarding process more efficient and engaging.
- Gamification Elements: Incorporating game-like elements into the onboarding process is rapidly evolving. This approach increases user engagement by making learning fun and rewarding, which is crucial for retaining users beyond the initial stages.
- Integrated Helpdesk Solutions: More companies are integrating helpdesk software like Help Scout and Zendesk to provide real-time support during onboarding. Features like shared inboxes, live chat, and AI-driven chatbots help users resolve issues quickly without leaving the product.
- Self-Service Resource Centers: Businesses are also leveraging knowledge bases, community forums, and automated ticketing systems to empower users to find answers independently. This reduces friction, improves onboarding efficiency, and enhances user retention.
- Advanced Analytics and User Insights: There's a growing emphasis on leveraging data analytics to understand user behavior better. This functionality allows for the continuous improvement of onboarding processes based on actual user interactions and feedback.
- Session Recording and Heatmaps: Session recordings allow teams to see exactly how users navigate the onboarding flow, where they get stuck, and which features they engage with most. Heatmaps provide a visual representation of user interactions, highlighting areas of high engagement and potential drop-off points. By leveraging this data, businesses can optimize onboarding flows, improve UX design, and ensure a more seamless introduction to their product.
Novel and Unusual Functionality
- Voice-Activated Interfaces: An emerging trend is the incorporation of voice commands into user onboarding. This novel approach caters to the growing demand for hands-free navigation and accessibility, providing a more inclusive user experience.
- AR/VR Onboarding Experiences: Augmented Reality (AR) and Virtual Reality (VR) are being explored for more immersive onboarding experiences. This unusual functionality can significantly enhance the understanding of complex software by simulating real-world applications.
Most Important and In-Demand Features
- Interactive Tutorials and Walkthroughs: The demand for interactive tutorials that guide users step-by-step through the software remains high. These features are crucial for reducing the initial learning curve and enhancing user confidence in navigating the software.
- Customization and Personalization: The ability to tailor the onboarding experience to individual user preferences and needs is increasingly important. Customization ensures that users receive relevant information, improving their overall satisfaction and engagement with the software.
Declining Importance and Demand
- Lengthy Text-Based Instructions: There's a declining interest in long, text-based onboarding content. Users prefer quick, visual guides that allow them to start using the software without extensive reading, indicating a shift towards more interactive and engaging formats.
- One-Size-Fits-All Onboarding Processes: Generic onboarding experiences that do not account for different user roles or levels of expertise are becoming less popular. Users expect more tailored experiences that recognize their specific context and goals.
The trends in user onboarding software for 2025 reflect a broader move towards more personalized, engaging, and technologically advanced features. As product management professionals, understanding these trends is essential for selecting and developing onboarding solutions that meet the evolving needs of users, ensuring a smooth and enjoyable introduction to software products.
What is user onboarding Software?
User onboarding software is a tool that helps new users quickly understand and adopt a product by guiding them through key features and tasks. Product managers, growth teams, and UX designers use it to reduce early drop-off, streamline setup, and boost activation rates. It solves common onboarding friction—like unclear UI, lack of guidance, or delayed value realization—by offering interactive tutorials, checklists, and in-app messaging.
Features of User Onboarding Software
User onboarding software plays a pivotal role in shaping the initial experience of new users, guiding them through the features and functionalities of a product or service.
This first interaction ensures users understand how to make the most out of the software, thereby increasing the likelihood of retention and long-term engagement.
Below, I outline the most important features to look for in user onboarding software to effectively educate and guide new users.
- Interactive Tutorials: These provide step-by-step guidance within the software environment. Interactive tutorials are vital because they engage users directly with the product, making the learning process intuitive and memorable.
- Customization and Personalization: This feature allows the onboarding process to adapt to the user's specific needs and interests. Customization ensures that users find relevance in the onboarding content, which can significantly enhance their learning experience and satisfaction.
- Progress Tracking: By displaying users' progress through the onboarding steps, this feature motivates and encourages them to continue learning. Progress tracking helps users see their achievements, which can be a powerful motivator to explore further.
- In-App Support and Help Centers: Immediate access to support resources within the app helps users overcome obstacles without frustration. This feature ensures that users can resolve queries or issues on-the-spot, maintaining a smooth learning curve.
- Feedback Mechanisms: Enabling users to provide feedback during onboarding allows for continuous improvement of the process. Feedback mechanisms are essential for understanding user needs and refining the onboarding experience based on actual user input.
- Analytics Tools and User Insights: This feature collects real-time customer data on how new users interact with the onboarding process.
Product analytics play a crucial role in identifying drop-off points, user behavior trends, and areas for improvement. By leveraging data-driven insights, businesses can refine their onboarding flows to enhance user retention and engagement.
P.S., Use heatmaps or embed integrations with heat mapping software like hotjar to dig up insights on where users are clicking, points of frustration, and where they are dropping off. - Multimedia Content Integration: Incorporating videos, images, and infographics can make the onboarding process more engaging and less text-heavy. Multimedia content caters to different learning styles and can simplify complex concepts.
- Mobile Optimization: Ensuring the onboarding and product experience are seamless on mobile devices expands accessibility and convenience. Mobile optimization is critical as many users prefer to access software through their smartphones.
- Language Localization: Offering the onboarding process in multiple languages can dramatically increase the software's accessibility to a global audience. Language localization shows commitment to inclusivity and enhances user comprehension.
- Seamless User Interface (UI) Integration: The onboarding features should blend naturally with the software's UI, providing a cohesive user experience. Seamless UI integration ensures that the onboarding process feels like an integral part of the software, not a separate or intrusive element.
- Email Onboarding Automation: Automating onboarding emails helps reinforce user engagement by guiding them through key features, providing educational content, and encouraging continued interaction with the product.
Email automation is essential for maintaining communication beyond the initial sign-up, improving retention, and ensuring users achieve long-term success.
Selecting user onboarding software with these features is essential for creating an engaging, informative, and smooth introduction to any software or application. These features not only help in educating new users, but also in building a strong foundation for their long-term engagement and success with the software, enhancing user satisfaction and retention.
Benefits of User Onboarding Software
Effective onboarding goes beyond a user’s first-run experience—it needs to support ongoing product adoption throughout the customer lifecycle.
According to Krystal Higgins, Lead UX Designer at Google, onboarding should be a continuous process that guides users through different stages of engagement.
Without this, users risk forgetting key features, struggling with adoption, or disengaging over time—a phenomenon known as the forgetting curve.
Onboarding software helps combat this drop-off by providing continuous, adaptive guidance that keeps users engaged and learning. The best tools do more than introduce features—they:
- Familiarize users with the product through interactive walkthroughs and tooltips.
- Teach them how to use it effectively with progressive onboarding flows and spaced learning.
- Convert users into committed customers with timely nudges and feature highlights.
- Guide them continuously with lifecycle emails, product updates, and contextual support.
Higgins points to AirTasker, which allows users to follow tasks before committing, and TurboTax, which reintroduces features when users return after a long break. These strategies prove that onboarding isn’t just for new signups—it’s an ongoing process that keeps users engaged long-term.
Key Benefits of User Onboarding Software
1. Increased User Retention & Product Adoption
Users are more likely to stay engaged when they understand a product’s value early and continue discovering new features over time. Onboarding software reduces friction, encourages exploration, and keeps users returning, leading to higher retention and deeper product adoption.
2. Reduced Support Costs
Providing in-app guidance, self-service resources, and interactive help reduces the need for direct customer support. This minimizes support tickets, lowers operational costs, and allows teams to focus on more complex user needs.
3. Faster Time-to-Value
The faster users grasp key functionalities, the more likely they are to stick with the product. Onboarding software accelerates learning, ensuring users reach their first "aha" moment faster, increasing satisfaction and brand loyalty.
4. Data-Driven Insights for Continuous Improvement
User onboarding software includes analytics and behavior tracking, helping businesses refine their onboarding processes. By analyzing drop-off points, engagement trends, and user feedback, companies can optimize workflows, improve product experiences, and drive innovation.
Costs & Pricing for User Onboarding Software
Choosing the right user onboarding software is a pivotal decision for businesses looking to enhance the experience of new users. With a variety of plan options available, it's important to understand the differences in features, functionalities, and pricing to ensure you select the best fit for your needs.
Pricing and features typically vary based on the size of your user base, the complexity of your onboarding needs, and the level of customization and support you require. Here, we'll explore the common plan options for user onboarding software, providing insights into the average pricing and features included in each to help guide software buyers who may be navigating this landscape for the first time.
Plan Comparison Table for User Onboarding Software
| Plan Type | Average Price | Best For: | Common Features Included |
|---|---|---|---|
| Basic | $50 - $100 per month | Early-stage startups | Access to standard onboarding flows, basic analytics, email support |
| Professional | $100 - $500 per month | Growth-stage startups | Advanced customization options, integration capabilities, enhanced analytics, priority support |
| Enterprise | $500 - $2000+ per month | Mature/enterprise organizations | Full customization and branding, dedicated support and training, advanced integration and analytics, access to all features and premium support |
| Free | $0 | Pre-seed startups | Limited onboarding flows, basic analytics, community support |
When considering which plan to choose, it's essential to evaluate the scale of your needs against the features and support offered by each option. Keep in mind that while a free plan may be appealing for budget-conscious businesses or those with minimal needs, investing in a paid plan can provide valuable advanced features and support that can significantly enhance the user onboarding experience.
User Onboarding Software Frequently Asked Questions
Find answers to common questions other people ask about this topic.
What are the average setup times for user onboarding platforms?
Setup times for user onboarding software usually range from a few hours to several weeks. The timeframe depends on platform complexity, the amount of customization you need, and how many integrations your team implements. For most teams, easy plug-and-play tools can be launched in a day, while more robust solutions that require development input take longer.
How can onboarding be personalized for different user segments?
You can personalize onboarding by creating flows that target roles, use cases, or behaviors within your product. Good onboarding software lets you trigger different steps, tooltips, and messages based on user actions, job titles, or account types. This approach helps users get value faster and reduces drop-off in the early stages.
What metrics should be tracked to measure the success of user onboarding?
Track activation rates, feature adoption, time-to-value, completion rates for onboarding steps, and churn during onboarding. Most onboarding tools include built-in analytics for these metrics. These help you see if new users are finding value and where they’re getting stuck so you can refine the experience.
What integrations should I look for in user onboarding software?
Look for integrations with CRM tools, analytics platforms, support desks, and product communication tools (like Intercom or Slack). These integrations streamline your data, automate messaging, and allow you to trigger onboarding actions based on user activity or support needs.
How do user onboarding tools support A/B testing and experimentation?
Onboarding tools that support A/B testing let you create and compare different flows, screen messages, or walkthroughs. This helps your team learn which content drives better activation or retention and iterate quickly. Many leading platforms have built-in testing features for experiments without development resources.
Can onboarding software help reduce customer support tickets?
Yes, onboarding software can lower support volume by guiding users through common questions and setup tasks before they run into issues. Proactive tooltips, videos, and walkthroughs address frequent user challenges so fewer users need to reach out for help.
How do I choose between no-code and developer-driven onboarding tools?
If you want a fast launch or your team doesn’t have engineering resources, no-code tools are best. Choose developer-driven platforms if you need deep customization, unique UI patterns, or complex integration with your app logic. Weigh your product’s needs, your team’s skills, and desired control when deciding
What's Next?
We have a great guide that goes deeper into product onboarding that shows you five tips you can follow for a successful implementation.
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