Os 10 melhores softwares de feedback de produto para obter informações dos utilizadores em 2026

Avaliações dos melhores softwares de feedback de produtos

1. 

   1

   Enterpret

   Best for customer knowledge graph insights

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

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   Enterpret is a customer intelligence platform that aggregates feedback from 50+ sources—support tickets, calls, surveys, reviews, and more—and uses AI-powered categorization, sentiment tracking, and a Customer Context Graph to surface and analyze product insights at scale.

   Who Is Enterpret Best For?

   Enterpret is a strong fit for product and customer success teams at mid-to-large companies that already collect feedback across many tools and need AI-powered analysis to surface what's actually driving retention and revenue.

   Why I Picked Enterpret

   I picked Enterpret as one of the best because its Customer Context Graph does something I haven't seen other feedback tools do: it links every piece of feedback to a specific feature, user segment, and business outcome in a single connected structure. That means when I'm looking at a spike in support tickets, I can trace it directly to retention risk or revenue impact rather than just tagging themes. The Adaptive Taxonomy auto-categorizes feedback across 50+ sources and updates itself as product language evolves, which removes a huge amount of manual maintenance.

   Enterpret Key Features

   • Revenue-weighted prioritization: Ranks feedback by its measured impact on retention, expansion, NPS, and churn using connected CRM and subscription data.
   • MCP server integration: Exposes Enterpret's feedback data directly to AI tools like Claude, ChatGPT, and Cursor for use in agent-based workflows.
   • Before/after impact tracking: Measures how a product change affected support ticket volume, feature adoption, retention, and revenue after release.
   • Sales intelligence: Surfaces deal blockers, product objections, and feature demand signals pulled from sales calls and CRM data.

   Enterpret Integrations

   Enterpret offers 50+ native integrations, including Zendesk, Intercom, Salesforce, Jira, Linear, Slack, Notion, Qualtrics, Gong, and G2. It also supports custom data connections through webhooks, CSV uploads, email ingestion, Snowflake, Census, and Zapier.

   Pros and Cons

   Pros:

   • Handles massive feedback volumes at scale
   • Adaptive taxonomy tracks shifting customer language
   • Connects feedback to revenue impact

   Cons:

   • Taxonomy changes need trial and error
   • No native voting or feedback portal
   Learn more about Enterpret:

   • Check out Enterpret on their website
2. 

   2

   Userback

   Best for all-in-one feedback collection

   • Free plan available
   • From $9/user/month

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

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   Userback is a product feedback platform that combines multi-channel feedback collection—including in-app widgets, visual annotation, session replay, and surveys—with a centralized Kanban repository, AI-driven categorization, and two-way integrations with development tools like Jira, Linear, and ClickUp.

   Who Is Userback Best For?

   Userback fits product teams that need to capture feedback from multiple channels—widget, surveys, mobile, and email—without managing separate tools for each.

   Why I Picked Userback

   Userback earns its spot on my shortlist because it handles the full feedback collection stack in one place, from an embeddable in-app widget with visual annotation to native iOS and Android SDKs to NPS, CSAT, and CES surveys that target specific users or behaviors. I also love that every feedback item automatically captures browser data, console logs, and session replays, so my team isn't chasing context after the fact. The AI Feedback & Insights layer then groups incoming items by theme and sentiment automatically, cutting the manual triage work that tends to pile up fast.

   Userback Key Features

   • Two-way dev tool sync: Resolving a ticket in Jira, Linear, or ClickUp automatically resolves the linked item in Userback, keeping dev and product workflows in lockstep.
   • Browser extension: Internal teams can capture and annotate feedback from any web page without embedding any code.
   • Feature Portal add-on: A public-facing space where end users can submit, vote on, and track feature requests alongside a visible product roadmap.
   • Automatic technical capture: Every feedback submission automatically logs browser data, console logs, and network requests for developer context.

   Userback Integrations

   Userback offers native integrations with Jira, Linear, ClickUp, GitHub, GitLab, Asana, Azure DevOps, Intercom, Zendesk, Slack, and Microsoft Teams. It also supports REST API, webhooks, and Zapier.

   Pros and Cons

   Pros:

   • Groups themes and sentiment automatically
   • Centralizes feedback from diverse channels
   • Captures visual and technical context

   Cons:

   • Advanced capabilities require higher-tier plans
   • Prioritization lacks weighted scoring
   Learn more about Userback:

   • Check out Userback on their website
3. 

   3

   Chattermill

   Best for multilingual feedback analysis

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

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   Chattermill is a Voice of Customer (VoC) analytics platform that centralizes feedback from 65+ sources—including support tools, surveys, reviews, and social media—and uses AI to categorize, cluster, and analyze it at scale.

   Who Is Chattermill Best For?

   Chattermill is a strong fit for enterprise UX research and customer success teams that need to analyze large volumes of feedback across multiple languages and markets.

   Why I Picked Chattermill

   I've included Chattermill in my top picks because its multilingual analysis capabilities are genuinely hard to match at scale, covering 50+ languages natively so teams operating across global markets can analyze feedback without manually sorting by region first. I particularly like Precision Insights, which uses AI to automatically tag and cluster feedback themes, and Lyra, Chattermill's AI that surfaces root causes and flags anomalies before they become bigger issues.

   Chattermill Key Features

   • Unified feedback repository: Aggregates feedback from 65+ sources—including support tools, surveys, reviews, and social media—into a single, filterable workspace enriched with CRM data.
   • Impact analysis: Links categorized feedback themes directly to business metrics like NPS, CSAT, churn, and revenue to show which issues carry the most weight.
   • Anomaly detection and alerts: Monitors feedback in real time and pushes alerts to Slack, email, or Jira when it detects sudden shifts or emerging issues.
   • MCP-based AI querying: Lets you query your feedback data through AI assistants like Claude or ChatGPT via Model Context Protocol, with responses backed by real customer quotes.

   Chattermill Integrations

   Chattermill offers 65+ native integrations, including Zendesk, Intercom, Qualtrics, Jira, Linear, Notion, and Slack. It also supports custom connections through its API, CSV uploads, Snowflake, Databricks, Amazon S3, and Google Cloud Platform.

   Pros and Cons

   Pros:

   • Links feedback themes to business outcomes
   • AI clustering reveals themes and root causes
   • Multilingual analysis supports global feedback programs

   Cons:

   • Offers no voting or submitter updates
   • Requires separate tools for feedback collection
   Learn more about Chattermill:

   • Check out Chattermill on their website
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   4

   Released

   Best for product teams using Jira

   • Free plan + 30-day trial + demo available
   • From $1.10/user/month

   Visit Website

   Customer Rating:5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

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   Released Hub is a Jira-native product feedback tool that collects customer ideas through branded portals, embeds, and Slack, centralizes them in a single inbox, and links them directly to Jira issues for triage, roadmapping, and release note publishing.

   Who Is Released Best For?

   Released Hub is a strong fit for product managers whose teams are already on Jira Cloud and want feedback collection, roadmapping, and release notes without leaving the Atlassian ecosystem.

   Why I Picked Released

   Released earns its spot on my shortlist because it's genuinely built inside Jira, not just connected to it. I love that feedback submitted through a customer portal links directly to a Jira issue in one click, so there's no copy-pasting or syncing errors. The wishlist feature caps how many ideas a customer can prioritize, which cuts through popularity bias and surfaces what people actually care about most.

   Released Key Features

   • AI release note drafting: Released uses AI to generate release notes directly from your Jira tickets, pulling in issue data and applying templates you can edit before publishing.
   • Multi-audience roadmap views: You can publish separate roadmap views for different audiences—internal teams, executives, or customers—with public, password-protected, or invite-only access controls.
   • Changelog hosting on a custom domain: Released hosts a branded changelog on your own domain, with customer email subscriptions for new release announcements.
   • Jira Product Discovery integration: Feedback submitted through Released automatically creates Insights in Jira Product Discovery, giving your prioritization work direct customer context.

   Released Integrations

   Released has four documented native integrations: Jira Software Cloud, Jira Product Discovery, Confluence, and Slack. It also supports feedback embeds for websites, documentation, and in-app widgets, but no public API is documented.

   Pros and Cons

   Pros:

   • Fast support responds to product feedback
   • Capped wishlists reduce popularity-driven voting
   • Customer replies stay attached to requests

   Cons:

   • Roadmap and feedback features still maturing
   • No sentiment or theme clustering analysis
   Learn more about Released:

   • Check out Released on their website
5. 

   5

   Survicate

   Best for feedback for the entire user journey

   • 10-day free trial
   • From $114/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

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   Survicate is a survey-based product feedback platform that collects user feedback across web, in-product, mobile, email, and chat channels, and centralizes it in an AI-powered research hub with sentiment analysis and theme clustering.

   Who Is Survicate Best For?

   Survicate is a strong fit for UX researchers and customer success teams that need to collect and analyze feedback across every stage of the user journey, from onboarding through retention.

   Why I Picked Survicate

   Survicate earns its spot on my shortlist because it's the only tool here that collects feedback at every stage of the user journey, from onboarding surveys triggered by a first login to post-support NPS requests sent through Intercom. I love how the Research Hub pulls those survey responses together with call recordings, support tickets, and reviews, then uses AI to cluster them into themes and apply sentiment scores automatically. That means I can spot a pattern like "users struggling after a plan upgrade" without manually tagging hundreds of responses.

   Survicate Key Features

   • Multi-channel survey distribution: Run surveys through email, website pop-ups, in-product widgets, mobile SDKs, QR codes, kiosk mode, and chat widget embeds inside tools like Intercom.
   • Event-triggered survey targeting: Set surveys to fire automatically based on user actions, such as a completed purchase, support interaction, or abandoned cart.
   • AI follow-up questions: On Pro and above, Survicate generates dynamic follow-up questions in real time based on a respondent's previous answers.
   • Slack and Microsoft Teams alerts: Send real-time response notifications directly to your team's collaboration channels as survey results come in.

   Survicate Integrations

   Survicate offers 25+ native integrations on Growth and 40+ on Pro and Enterprise, including Productboard, Linear, Trello, Slack, Microsoft Teams, Zendesk, Intercom, Salesforce, and HubSpot. Growth also includes webhooks and an API, with Zapier available.

   Pros and Cons

   Pros:

   • Event-triggered surveys support contextual product research
   • AI clusters themes and scores sentiment
   • Captures feedback across the entire user journey

   Cons:

   • Lacks public roadmaps and submitter updates
   • Offers no feature voting or prioritization
   Learn more about Survicate:

   • Check out Survicate on their website
6. 

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   Productboard

   Best for product roadmapping with feedback

   • Free plan + free demo available
   • From $19/user/month (billed annually)

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Productboard helps businesses prioritize customer feedback and feature requests by collecting this information and displaying it on a single board. Start-ups, small-to-medium businesses, enterprises, and agencies can use the platform to extract feature requests, prioritize what to build, and engage with customers. You can use it to manage product development, marketing, and launch activities from one place.

   Productboard combines user feedback voting with feature prioritization and roadmaps. The roadmap it develops uses customer feedback data to help product managers get teams on board with the roadmap they will be used to implement new features. Your roadmap can provide in-depth strategic criteria to help you make prioritization decisions and visualize how features can support your product and objectives.

   Key features include customer management, data export, data import, external integrations, Gantt charts, API, multi-user, notifications, project management, task scheduling/tracking, prioritization, and roadmapping.

   Productboard integrates with other applications to consolidate your data, such as Salesforce, Slack, Microsoft Teams, Zapier, Intercom, and Zendesk.

   Productboard costs from $25/user/month when paying month-to-month or $20/user/month when billed yearly. The platform also offers a 15-day free trial.

   Pros and Cons

   Pros:

   • Roadmaps keep teams informed and engaged.
   • Partial data segmentation based on customer profiles.
   • Easy to set up and use.

   Cons:

   • Not possible to segment data according to most attributes, such as MRR.
   • Limited integrations
   Learn more about Productboard:

   • Check out Productboard on their website
   • Read my in-depth review of Productboard
   • Explore best alternatives to Productboard
7. 

   7

   Pendo

   Best for decisions backed by usage data

   • Free plan + 30-day free trial + free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Pendo helps businesses collect customer requests from their applications without interrupting their experience. Small and medium businesses, as well as large enterprises, can utilize this cloud-based platform. Internal teams can also implement requests on the customer’s behalf and submit their own feedback. The platform is a comprehensive solution for analytics, customer onboarding, and in-app feedback.

   Pendo is an analytics tool you can use to track your customers’ activities and understand how they’re using your product. The information the platform provides can help product managers make crucial product decisions, track how customers are adopting features, and monitor behavior. You can use Pendo to request feature suggestions from your customers and allow them to browse feature ideas, vote, and add their ideas using a feedback form. Your team can analyze these results to determine which features are popular or valued by customers.

   Features include sentiment analysis, in-app walkthroughs, targetted messanging, feedback surveys, customer roadmaps, and reporting.

   Pendo integrates with various third-party applications, such as Calendly, Hubspot, Salesforce Sales Cloud, Slack, Zapier, and Zendesk.

   Pendo offers custom pricing upon request. But they do offer a free plan for one web application, as well as one iOS and one Android mobile app, and up to 500 active users per month.

   Pros and Cons

   Pros:

   • Establish sentiment feedback by asking hyper-specific questions.
   • Trigger messages based on specific events and activities.
   • Allows users to develop messages without needing any technical knowledge.

   Cons:

   • The onboarding process can be lengthy.
   • Expensive for start-ups.
   Learn more about Pendo:

   • Check out Pendo on their website
8. 

   8

   Usersnap

   Best for visual bug reporting in-app

   • Free 15-day trial
   • From $45/month

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Usersnap helps small to large businesses collect new ideas and hear what the customers want to develop customer-centric products. Your customers can use screen and video recordings as well as screenshots to submit feedback and suggestions to your teams. Product managers can see all feedback in one location to easily analyze it for feature prioritization.

   Usersnap’s bug-tracking features help your customer experience, tech support, and product teams resolve customers’ pain points. It does this by allowing your customers to alert your teams when they find bugs and product issues. The platform helps businesses make it easier to get the insights they require to improve their product.

   Key features include brand design consistency, bug history, collaboration, data retention, device responsiveness, feedback aggregation, feedback collection, photo submission, real-time action, real-time analysis, security, sorting, survey deployment, surveys, system monitoring, text/notes, trigger alerts, video interview, and video snippets.

   Usersnap integrates with over 5,000 third-party applications to enhance your product feedback processes, such as Zendesk, Slack, Intercom, Zapier, Asana, and Jira.

   Usersnap costs from $99/month when paying month-to-month or $69/month when billed annually.

   Pros and Cons

   Pros:

   • Teams can collaborate to respond to customers.
   • Dashboards and reports allow users to analyze trends.
   • Publish feedback to track suggestions.

   Cons:

   • Needs more options for feedback widget customization.
   • Lacks advanced analysis features
   Learn more about Usersnap:

   • Check out Usersnap on their website
9. 

   9

   Craft.io

   Best for revenue-weighted feedback prioritization

   • 14-day free trial + free demo available
   • From $24/user/month

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Craft.io helps small-to-medium-sized businesses and large enterprises discover, collect, and identify ideas and feedback from customers and their teams. Product managers and owners can use Craft’s user story mapping features to brainstorm features to implement within their products. The platform helps centralize all questions regarding your product’s features with a complete backlog.

   Craft.io allows teams to document their product strategy and connect it to their tasks when executing them. You can use the platform to create a central repository of product information and connect every planning process. Users can connect everything they create in strategic inputs to stories, epics, and other items in the platform to get a complete picture when optimizing strategies, plans, and prioritizations.

   Key features include batch permissions and access, customer management, dashboard, data export, data visualization, external integrations, gantt charts, multi-user, project management, task scheduling/tracking, prioritization, roadmapping, and resource management.

   Craft.io integrates with the existing tools you’re already using to simplify your workflows, such as Jira, GitLab, Google Drive Confluence, and Dropbox.

   Craft.io starts at $19 per editor per month when billed annually. A 14-day free trial is also available.

   Pros and Cons

   Pros:

   • Keeps all team members on the same page without switching tools.
   • Teams can connect feature sets to their strategy.
   • Provides a full suite of product management features.

   Cons:

   • Time-consuming implementation.
   • Limited native integrations.
   Learn more about Craft.io:

   • Check out Craft.io on their website
   • Read my in-depth review of Craft.io
10. 

    10

    Aha! Ideas

    Best for roadmap-linked feedback prioritization

    • 30-day free trial + free demo available
    • From $39/user/month (billed annually)

    Visit Website

    

    Learn more about Aha! Ideas:

    • Check out Aha! Ideas on their website