Os 10 melhores softwares de feedback dos utilizadores para equipas de produto em 2026

Análises do melhor software de feedback dos utilizadores

1. 

   1

   Enterpret

   Best for AI-powered contextual insights

   • Free demo available
   • Pricing upon request

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   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Enterpret is a customer intelligence platform that aggregates feedback from support tools, CRMs, sales calls, surveys, and review sites into a unified repository, then uses AI to categorize, analyze, and surface trends across all of it.

   Who Is Enterpret Best For?

   Enterpret is a strong fit for UX researchers and product teams at mid-market and enterprise companies that already collect feedback across multiple tools and need AI to make sense of it all.

   Why I Picked Enterpret

   Enterpret earns its spot on my shortlist because its AI doesn't just tag feedback—it builds a living "Customer Context Graph" that links every piece of feedback to specific product areas, customer segments, and business outcomes like churn and revenue. I love how the Adaptive Taxonomy updates itself as customer language evolves, so your categories stay accurate without manual upkeep. When a team like Canva's is processing feedback from 200M+ users, that kind of self-correcting AI analysis is what separates signal from noise.

   Enterpret Key Features

   • Plain-language search: Query your entire feedback repository using natural language instead of filters or boolean logic.
   • Revenue-linked prioritization: Connect Salesforce and HubSpot data to feedback so you can rank issues by churn risk, NPS, and CSAT impact.
   • Sales and market intelligence: Surface deal blockers and competitor trends from sales calls and market data alongside customer feedback.
   • Close the Loop module: Automatically detects when a reported issue has been resolved and triggers follow-up workflows in tools like Jira, Linear, and Slack.

   Enterpret Integrations

   Enterpret offers documented integrations with Salesforce, HubSpot, Zendesk, Qualtrics, SurveyMonkey, Typeform, Jira, Linear, Slack, and Zapier. It also supports custom connectivity through APIs, webhooks, CSV uploads, Snowflake, and Segment.

   Pros and Cons

   Pros:

   • Plain-language search supports cross-team analysis
   • Adaptive taxonomy reveals evolving customer themes
   • Connects feedback to revenue and churn

   Cons:

   • Users report inaccuracies and filtering issues
   • Requires separate tools to collect feedback
   Learn more about Enterpret:

   • Check out Enterpret on their website
2. 

   2

   Chattermill

   Best for automated feedback tagging

   • Free demo available
   • Pricing upon request

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   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Chattermill is an AI-native feedback analysis platform that aggregates multichannel customer feedback from 65+ sources into a central repository, then applies automated tagging, sentiment analysis, and theme detection to surface patterns across large volumes of unstructured data.

   Who Is Chattermill Best For?

   Chattermill is a strong fit for enterprise CX and VoC teams that already collect feedback through other tools and need AI-powered analysis to make sense of it at scale.

   Why I Picked Chattermill

   I picked Chattermill as one of the best because its AI-driven tagging does something most tools can't: it automatically categorizes unstructured feedback across dozens of channels without manual effort. Precision Insights assigns themes and sentiment to every feedback item at scale, so patterns surface on their own. Lyra Agent takes it further, delivering analyst-level answers backed by verified customer quotes on demand.

   Chattermill Key Features

   • Anomaly detection: Automatically flags unexpected spikes or drops in feedback themes and sends real-time alerts to Slack, email, or Jira.
   • Revenue-linked analysis: Connects feedback themes to CRM and transaction data to show how customer issues tie to churn or revenue impact.
   • MCP and skills integrations: Lets you query your feedback data directly from AI tools like Claude, ChatGPT, and Notion AI.
   • Contextual enrichment: Attaches metadata—including customer ID, channel, and location—to every feedback item for more precise filtering and reporting.

   Chattermill Integrations

   Chattermill offers 65+ native integrations, including Zendesk, Intercom, Qualtrics, SurveyMonkey, Trustpilot, Salesforce, Slack, Jira, and Snowflake. It also supports API connections, secure data feeds, and CSV uploads for centralizing feedback.

   Pros and Cons

   Pros:

   • Surfaces anomalies with actionable internal alerts
   • Links customer themes to revenue outcomes
   • Automates tagging across unstructured feedback

   Cons:

   • Lacks customer-facing request voting
   • Doesn't collect feedback directly
   Learn more about Chattermill:

   • Check out Chattermill on their website
3. 

   3

   Userback

   Best for actionable feedback

   • Free plan available
   • From $9/user/month

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   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Userback is a user feedback platform that combines embeddable widgets, visual annotation tools, in-app surveys, session replay, and AI-powered insights to help teams collect, organize, and act on customer feedback.

   Who Is Userback Best For?

   Userback is a strong fit for product managers and customer success teams who need visual, context-rich feedback they can act on immediately.

   Why I Picked Userback

   I picked Userback as one of the best because every piece of feedback arrives with real context you can act on: annotated screenshots, session replays, and captured console logs come bundled automatically. I love that AI Feedback & Insights then groups similar submissions and surfaces recurring themes, so patterns emerge without manual sorting. The MCP connectors, which pipe feedback directly into tools like Cursor or Claude, close the gap between what users report and what developers actually fix.

   Userback Key Features

   • NPS, CSAT, and CES surveys: Run in-app surveys using pre-built templates, with targeting options based on device, page, or user segment.
   • Feature Portal: A branded community space where users can submit, view, and vote on feature requests, complete with a public roadmap and announcements.
   • Browser extension: Lets internal teams and clients leave feedback on any webpage without any code or installation required.
   • Feedback inbox and Kanban boards: A centralized workspace for managing, filtering, merging, and assigning incoming feedback across projects.

   Userback Integrations

   Userback offers 12+ integrations, including Jira, ClickUp, Asana, Intercom, Zendesk, Slack, Microsoft Teams, and MCP connectors for Claude, ChatGPT, and Cursor. It also supports Zapier and provides REST API access and webhooks on Business Plus.

   Pros and Cons

   Pros:

   • Surveys measure satisfaction inside product journeys
   • AI groups recurring themes and similar submissions
   • Annotated feedback captures actionable technical context

   Cons:

   • Notification settings can feel overwhelming
   • Prioritization lacks revenue-weighted scoring
   Learn more about Userback:

   • Check out Userback on their website
4. 

   4

   SurveySparrow

   Best for conversational surveys

   • Free plan available
   • From $19/user/month (billed annually)

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   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SurveySparrow is a feedback collection platform that spans conversational surveys, NPS, CSAT, CES, and 360 assessments, with AI-driven follow-up questions that probe deeper into each response.

   Who Is SurveySparrow Best For?

   SurveySparrow is a strong fit for customer experience teams that want to replace static surveys with conversational, chat-style feedback flows.

   Why I Picked SurveySparrow

   SurveySparrow earns its spot on my shortlist because its chat-style survey format turns what's usually a static form into a real back-and-forth exchange. I particularly like the echoAI follow-up feature, which generates dynamic questions based on each respondent's answer, so you're not left guessing what "somewhat satisfied" actually means. It also covers NPS, CSAT, and CES in one platform, which I find genuinely useful when you're tracking customer sentiment across multiple touchpoints without juggling separate tools.

   SurveySparrow Key Features

   • Multi-suite coverage: One platform spans NPS, CSAT, CES, 360 assessments, and brand reviews, so you're not piecing together separate tools.
   • Email survey distribution: Send surveys directly through email campaigns, with embedded surveys supported on Starter plans and above.
   • Workflow and webhook triggers: Business plans and above let you automate follow-up actions based on survey responses through built-in workflows and webhooks.
   • Key driver analysis (CogniVue): Enterprise users get AI-powered text analysis that identifies the underlying drivers behind customer feedback trends.

   SurveySparrow Integrations

   SurveySparrow offers 25+ integrations on Enterprise, including Slack, HubSpot, Zendesk, and Power BI. Enterprise also supports custom plugins for additional connectivity.

   Pros and Cons

   Pros:

   • NPS, CSAT, and CES share one platform
   • AI follow-ups probe vague customer responses
   • Conversational surveys uncover nuanced satisfaction drivers

   Cons:

   • Exported reports require extra cleanup
   • No voting for feature request prioritization
   Learn more about SurveySparrow:

   • Check out SurveySparrow on their website
5. 

   5

   Canny

   User feedback software for analyzing feedback from specific customers

   • Free plan available
   • From $79/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Canny is a user feedback platform that centralizes feature requests, customer votes, and conversation-based feedback from support and sales tools into a single workspace, with built-in prioritization, roadmap sharing, and status notifications.

   Who Is Canny Best For?

   Canny is a strong fit for product managers who need to tie feature requests directly to customer accounts and revenue impact.

   Why I Picked Canny

   Canny earns its spot on my shortlist because of how precisely it ties feedback to the customers behind it. I love that every feature request is linked to a specific account and revenue figure, so when I'm deciding what to build next, I'm not just counting votes. Autopilot is the feature I find most compelling: it pulls requests directly from Intercom, Gong, and Zendesk conversations without anyone logging them manually, and Typeform's own tests showed it catching 30% more requests than their team did by hand.

   Canny Key Features

   • Public roadmap sharing: Publish your product roadmap so customers can see what's planned, in progress, and shipped.
   • Status change notifications: Automatically alert customers when the status of their submitted request updates.
   • Duplicate request merging: Autopilot identifies and consolidates duplicate submissions so vote counts reflect true demand.
   • Custom fields and segmentation: Organize and filter feedback using custom fields, user segments, and automation rules across your workspace.

   Canny Integrations

   Canny supports integrations with Intercom, Zendesk, Gong, Slack, Jira, Linear, HubSpot, Salesforce, and Microsoft Teams. It also provides an API, webhooks, and Zapier connectivity for custom workflows.

   Pros and Cons

   Pros:

   • Roadmaps close customer feedback loops
   • Automatic duplicate request merging
   • Revenue-weighted request prioritization

   Cons:

   • Advanced capabilities require higher-tier plans
   • No native survey or NPS collection
   Learn more about Canny:

   • Check out Canny on their website
6. 

   6

   Medallia

   Best for enterprise-wide voice-of-customer programs

   • Free demo available
   • Pricing upon request

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Medallia is an enterprise customer feedback platform that captures signals across web, mobile, in-app, speech, video, and social channels, then centralizes them into unified customer profiles with AI-powered text analytics, closed-loop case management, and role-based reporting.

   Who Is Medallia Best For?

   Medallia is a strong fit for enterprise CX teams running organization-wide voice-of-customer programs across multiple channels and regions.

   Why I Picked Medallia

   Medallia earns its spot on my shortlist because no other platform I've reviewed captures voice-of-customer signals at the same enterprise scale. I'm particularly impressed by TX Profiles, which build continuous, 360-degree timelines for each customer across web, mobile, speech, and social channels. Its AI text analytics layer then surfaces themes, sentiment, and emotion in real time, so CX teams can act on trends before they compound.

   Medallia Key Features

   • TX Profiles: Builds continuous, individual and account-level timelines that aggregate customer interactions across every channel in one place.
   • Closed-loop case management: Automatically triggers follow-up actions and alerts frontline teams when feedback requires a direct response.
   • Multi-language text and speech analytics: Detects themes, sentiment, emotion, and effort across dozens of languages using prebuilt and custom topic models.
   • Role-based reporting: Delivers personalized dashboards and feedback views tailored to each team's function, with no user limits.

   Medallia Integrations

   Medallia offers integrations with Salesforce, Adobe, and ServiceNow, embedding customer insights into those platforms. Its Developer Portal supports custom connectivity, although specific API capabilities aren’t documented.

   Pros and Cons

   Pros:

   • Closed-loop alerts prompt timely customer follow-up
   • Connects sentiment themes to CSAT outcomes
   • Captures feedback across web, mobile, and speech

   Cons:

   • No feature voting for product requests
   • Enterprise implementation demands substantial planning
   Learn more about Medallia:

   • Check out Medallia on their website
7. 

   7

   Pendo

   Best for linking feedback to revenue impact

   • Free plan + 30-day free trial + free demo available
   • Pricing upon request

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   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Pendo is a user feedback tool you can use to create in-app walkthroughs to improve new users’ onboarding and introduce existing users to new features. You can use Pendo to store user feedback giving you a better idea of the features you need to improve and new features customers want to see.

   Pendo lets you generate reports and metrics using user feedback that the software collected so you can prioritize new features that can help boost your revenue. Understanding how customers feel about your products and services is an excellent way of determining areas where you are excelling and areas where you need to improve, and Pendo’s sentiment analysis feature can help you.

   Pendo can help you analyze online reviews to gauge whether customers feel positively or negatively about your products and services. Instead of sending an online survey to a customer, you can use Pendo to present NPS, quizzes, and polls directly to customers through your mobile app to boost response rates.

   Pendo integrates with other business tools, including Calendly, Figma, QualtricsXM, Amazon Redshift, and TrustRadius.

   Pendo has a free plan, while the pricing for paid plans is available upon request.

   Learn more about Pendo:

   • Check out Pendo on their website
8. 

   8

   Uservoice

   Best for revenue-weighted feedback prioritization

   • 30-day free trial + free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   UserVoice is an enterprise customer intelligence platform that collects feedback across portals, in-app widgets, and integrations, then centralizes, categorizes, and prioritizes it using AI-driven analysis and revenue-weighted scoring.

   Who Is UserVoice Best For?

   UserVoice is a strong fit for product managers and customer success teams at mid-market to enterprise companies that need to tie customer feedback directly to revenue impact.

   Why I Picked UserVoice

   UserVoice earns its spot on my list because of how it ties feedback directly to revenue. Its Indexing feature ranks ideas by ARR and account value pulled from Salesforce or HubSpot, so a request from a $200K account automatically outweighs one from a free trial user. AI Idea Insights then summarizes those ranked requests into digestible themes, so I'm not manually sifting through hundreds of submissions to find what actually moves the needle.

   UserVoice Key Features

   • AI Theme Detection: Automatically identifies recurring themes across submitted feedback and links each theme back to the original customer submissions.
   • Feedback portal: A public-facing space where customers can post ideas, vote on existing requests, comment, and subscribe to status updates.
   • Chrome extension: Lets internal teams capture feedback directly from email, support tools, and other workflows without switching to a separate app.
   • Impact Reports: Displays urgency, sentiment, importance, and the revenue behind each request in a single view for quick decision-making.

   UserVoice Integrations

   UserVoice offers native integrations with Salesforce, HubSpot, Zendesk, Gainsight, Slack, Microsoft Teams, Jira, Azure DevOps, FullStory, and Dragonboat. Its Admin API supports custom integrations and data exports.

   Pros and Cons

   Pros:

   • Status updates help close the feedback loop
   • AI themes reveal recurring customer concerns
   • Revenue-weighted prioritization focuses roadmap decisions

   Cons:

   • Advanced reporting feels limited for some teams
   • Setup can take four to six weeks
   Learn more about Uservoice:

   • Check out Uservoice on their website
9. 

   9

   Usersnap

   Best for visual and video bug feedback capture

   • Free 15-day trial
   • From $45/month

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Usersnap is a customer feedback software for SaaS companies that collect customer feedback through video feedback and customer surveys. You can use Usersnap to label and assign issues to your product development team using Usersnap’s dashboard.

   The software can help improve customer engagement by sharing ticket status and directly responding to feedback senders to close the customer feedback loop. If you want to understand better the issues customers are encountering with your products, then Usersnap is the ideal user feedback software for you because of its video feedback feature.

   With Usersnap, customers can record their screens to capture issues, allowing a better context to help find solutions quickly. This visual feedback feature allows you to capture critical metadata like URL, browser information, and console log errors you can send to your engineers to help customers.

   Usersnap integrates with other customer feedback and product management tools like Basecamp, Trello, WordPress, Evernote, and GitLab.

   Usersnap pricing starts at $9/month/up to 2 users, and they provide a 15-day free trial.

   Learn more about Usersnap:

   • Check out Usersnap on their website
10. 

    10

    Dovetail

    Best for AI-driven research repository analysis

    • Free plan + free demo available
    • Pricing upon request

    Visit Website

    

    Learn more about Dovetail:

    • Check out Dovetail on their website